Support
support.grivaone.comTwo-plane support desk: a tenant-scoped ticket API and the staff console that spans every organization.
12 endpoints2 moduleshttps://gulfpay-production.up.railway.app/api/v1
12 endpoints across 2 modules
The tenant-scoped ticket API — a company sees and replies to only its own tickets.
MethodPathAuthPurpose
GETJWT
/api/v1/support-ticketsList tickets
Query: pagination / filters
GET
/api/v1/support-ticketsJWT
List tickets
Query: pagination / filters
GETJWT
/api/v1/support-tickets/statscounts for the caller's org
GET
/api/v1/support-tickets/statsJWT
counts for the caller's org
GETJWT
/api/v1/support-tickets/:idGet a ticket by id
GET
/api/v1/support-tickets/:idJWT
Get a ticket by id
POSTJWT
/api/v1/support-ticketsCreate a ticket
Body: CreateSupportTicketDto
POST
/api/v1/support-ticketsJWT
Create a ticket
Body: CreateSupportTicketDto
POSTJWT
/api/v1/support-tickets/:id/messagesReply
Body: ReplySupportTicketDto
POST
/api/v1/support-tickets/:id/messagesJWT
Reply
Body: ReplySupportTicketDto